WHAT IS THE RETURN POLICY?We accept returns on all our full-priced pieces within 30-days from the date you received your order. We only ask that the following requirements are met:
- Item/s must be in original condition with returns tag remaining in place.
- Item/s must not have been worn, washed or altered in any way.
ARE RETURNS FREE?The shipping cost incurred for returning item/s to Valerie Canvas for an exchange or refund are not covered nor reimbursed by us.
HOW DO I ORGANISE A RETURN?To initiate a return, simply email us at email@example.com using the e-mail address used to place your order. Once the items have been received, you will either receive your new item (for exchanges) or full refund (item price excluding original shipping cost). Valerie Canvas cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
WHERE DO I SEND MY RETURN TO?We have a warehouse based in Hong Kong, specifically chosen to facilitate all of our Returns. We will provide you with the full address when we allocate your Returns Authorisation number to you! NOTE: You have 14 days to send back your items once we provide you with Returns Authorisation number.
ITEMS RETURNED WITHOUT A VALID RETURNS AUTHORISATION # WILL BE RETURNED TO SENDER AND WILL NOT BE PROCESSED.